Welcome to the Quantum Brew Help Center! Here, you’ll find answers to the most common questions about our products, subscriptions, shipping, and more.
Popular Questions
Can I return or exchange my coffee if I don’t like it?
Contact us within 30 days for returns or exchanges on unopened bags.
What payment methods are accepted on your website?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and more.
Can I change my coffee selection in my subscription?
Yes, you can update your coffee selection anytime through your account settings. Simply log in here to manage your subscription
What should I do if my order arrives damaged?
Please contact us within 7 days with a photo of the damage, and we’ll arrange a replacement or refund.
What is the best way to store my coffee to keep it fresh?
Store coffee in an airtight container, in a cool, dry place, away from direct sunlight.
Do you offer any discounts for subscription orders?
Yes, subscribing can save you up to 44% on recurring orders, depending on the plan
you choose.
Which coffee is best for cold brew?
Our Cold Brew blend is crafted for a smooth, rich flavor when steeped cold.
Product Information
What is low-acid coffee?
Low-acid coffee is specially roasted to reduce the natural acidity in the beans, offering a smoother taste and being easier on the stomach. Our low-acid varieties, like our Brazil Cerrado, are perfect for those sensitive to acidity.
Where can I learn more about the origins of your coffee beans?
We provide detailed information about the origins, farms, and sustainable practices behind each coffee on our product pages. Discover the unique stories of our beans, from high altitude farms in Costa Rica to rich Brazilian terrains, by visiting the coffee details section.
What is the decaf process used for your coffee?
Our decaf coffees are crafted using the Swiss Water® Process, which removes caffeine naturally without chemicals. This method ensures the full flavor of the coffee is retained while being 99.9% caffeine-free.
How fresh is my coffee going to be when I receive it?
Your coffee is roasted to order and shipped within 24 hours of roasting. This means you’ll receive it at peak freshness, typically within 3-5 days, ensuring maximum flavor in every brew.
Do you sell Organic Cold Brew Coffee online?
Yes, we offer organic options for cold brew lovers, crafted with beans sourced from certified organic farms.
Shipping & Delivery
How long does shipping take?
Shipping typically takes 3-5 business days within the U.S. Once your order is placed, you will receive a tracking number to monitor your delivery.
Do you offer international shipping?
Currently, we only ship within the U.S. We are working on expanding our shipping options to international destinations in the future.
What orders qualify for free shipping?
Orders over $50 automatically qualify for free standard shipping across the U.S. Enjoy your favorite Quantum Brew blends without any additional delivery costs.
Do you offer expedited shipping options?
Yes, we offer expedited shipping for those who want their coffee faster. Simply select your preferred shipping method at checkout to receive your order in as little as 1-2 days.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
Subscription
How does the subscription service work?
Our subscription service allows you to receive your favorite Quantum Brew coffee regularly, delivered right to your door. Choose your preferred coffee, select the delivery frequency (weekly, bi-weekly, or monthly), and enjoy exclusive discounts with each order.
Can I modify or cancel my subscription?
Yes, you can modify or cancel your subscription at any time through your account settings. Changes must be made at least 3 days before your next scheduled delivery.
Can I change the type of coffee in my subscription?
Absolutely! Log in to your account, go to 'Manage Subscription,' and select 'Change Product' to update your coffee selection for the next delivery.
Are there any benefits to subscribing?
Yes, subscribing comes with a range of benefits, including a % discount on all recurring orders, free shipping, and access to limited-edition blends before they become available to non subscribers
Returns & Exchanges
What is your return policy?
We want you to love your coffee! If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your order. Refunds will be issued for unopened bags only.
How do I initiate a return or exchange?
To start a return or exchange, contact our support team with your order number, and we’ll guide you through the process.
How can I contact customer service?
You can contact us through the contact form on our website, by email, or by calling us directly.
Payment & Billing
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For subscription orders, you can securely save your payment information in your account.
How can I update my payment information for my subscription?
To update your payment details, log in to your account, go to 'Manage Subscription,' and select 'Update Payment Method.'
Why was my payment declined?
Payments can be declined for several reasons, such as insufficient funds or an expired card. If this happens, try a different payment method or contact your bank for more details.
Can I pay using loyalty points?
Yes, you can apply store credit or loyalty points during checkout for discounts on your orders.
How does the Quantum Brew rewards program work?
Earn points with every purchase, review, or social share. Redeem these points for discounts on future orders or special rewards like exclusive blends.
How do I earn points?
You’ll earn points for every dollar spent on Quantum Brew, referring friends, writing reviews, and following us on social media.
How do I redeem my points for a discount?
Log in to your account and go to the 'Rewards' section. Select the number of points you’d like to redeem, and you’ll receive a discount code to use at checkout.
Do my loyalty points expire?
Points are valid for 12 months from the date they’re earned. We’ll send a reminder before they expire so you can use them on your next order.